Do not discard anything that accompanies items you purchase from Ace Hardware. You’ll need the original packaging as well as instructions, parts, accessories, and the product receipt, according to their website. Since you only have 30 days to decide if you’re going to return something, keep all of these items together until you’ve made your decision. Once you submit a return, it may take up to three to five business days to receive your refund, which is issued to your original form of payment. Without this original form of payment, you will receive a store gift card for the refunded amount. Returned items must be unused and in like-new condition.
Ace recommends making returns directly to one of their outlets, even if you originally made the purchase online. They will refund the purchase price but will not refund the price you paid for shipping, handling, or other charges such as delivery and assembly. If you are returning an undamaged item that has already been assembled, you may be charged a restocking fee of up to 15% of the cost, with a $20 minimum. If you decide to return an item, you will be responsible for the shipping costs unless what you received is not what you ordered or it arrived damaged. For your own records, Fedex suggests taking a picture of the item to show what you received and its condition.