A new mum has been horrified while shopping online after a store worker sent her a rude message.
Paige Gavenlock contacted Little Rompers’ baby shop on Facebook about buying a pram on Sunday when an employee called her a ‘cunt***’, a screenshot of the photo shows. ‘exchange.
Darwin’s mum asked, “Hi guys, do you have the carbon Uppababy vistav2 in stock?”
The employee responded by saying, “Unfortunately the V2 comes with the carrycot and the color you mention is exclusive to Baby Bunting. You idiot.’
Ms Gavenlock told Daily Mail Australia she was ‘completely in shock’ and when she saw the post she assumed it was from a fake Facebook account for the store.
“Then when it became clear that this was actually a message from the staff working in the store, I was absolutely mortified, still in shock and very disgusted,” the young mum said.
When she complained to the store, she was told the employee was a “bit of a diamond in the rough” and she typed the message unintentionally sending it, “as a joke”.
The Little Rompers store (pictured) says it has ‘the biggest range of anything in the Northern Territory for parents and baby
Ms Gavenlock was asking if a pram was in stock when she received the rude remark her screenshot revealed (pictured)
Darwin-based store Little Rompers said it regretted the incident and the employee no longer worked there.
“This message was sent by one of our employees and does not show the language or level of respect I expect from her,” their email response said.
“Unfortunately she’s a bit of a diamond in the rough and typed this in not wanting to send it, as a joke.”
“Like all of us, she was stressed, but I repeat, there is no excuse for this behavior…I can assure you that she is mortified, to the point of wanting to quit.”
Ms Gavenlock took to social media mums support group Darwin Mums & Kids and later slammed the store for their ‘poor excuse for an apology’.
“I think more should have been done to remedy the situation,” Darwin’s mother said.
“There’s no excuse for talking to someone like that.”
“I don’t think this person should be working in customer service, especially in such a vulnerable store where mums, dads and grandparents go to seek help and advice.”
The mother’s screenshot revealed that the offending employee contacted her after the gaffe through voice calls and text messages.
“I don’t know what to say,” they wrote. “I know it’s unacceptable. I’m ashamed of myself. I probably lost my job if that helps.
The mother’s screenshot revealed the offending employee contacted her after the blunder through voice calls and text messages (pictured)
The store (pictured, interior) said in a social media apology that the online blunder was a “one-time event that does not reflect staff or company culture”.
Yet Ms Gavenlock remained impassive, calling it an ‘attempted gas apology’.
“While it doesn’t do me any good that someone lost their job, I think it was the right decision,” Ms Gavenlock said.
Darwin’s mother asked if the Uppababy vista V2 stroller (similar to the one pictured, left) came without the bassinet (pictured, right)
Exchanges on social media about the complaint revealed that Ms Gavenlock was not the only customer to have received a terse response from a store employee.
“I went to buy a pram and she wouldn’t help and when I had questions it was like how dare you ask questions – Not like it’s your job or anything,” said a buyer.
Another defended the struggling business hoping the bad publicity wouldn’t bring it down.
“I’m sure he’s a unique employee,” one commenter said. “Little Rompers is a great store and we should be supporting local stores when we can.”
“Don’t let an experiment ruin a local business Darwin needs.”
Little Rompers took to Facebook on Monday to apologize for an employee’s ‘recent behavior on social media’ and said the worker was no longer with the company (pictured)
A social media commenter on the Darwin Mums Support Group page said he was certain the monitoring of the Little Rombers employee (pictured) was ‘punctual’ “Little Rompers is a great store and we should be supporting local stores when we can,” they said.